The Consumer Complaints Blog

Fighting the trained monkey in modern society.

February 23, 2011

Spinelli Honda Dealer, Montreal

Filed under: Automotive — Editor @ 9:52 pm

I had a really bad experience recently with spinelli honda dealer in lachine(montreal), quebec.

I signed a lease contract in rush(within 1 hour) after I was told my deal is the best. because it’s already the off work time, so there is no time for me to start the financing procedure yet, we plan to do it next day.

after cooling off and talking with friend, I was convinced that my deal is not that good, so I decided to cancel it. I called both sales person and sales manager, and they became so rude that time. the sales person yelled at me, saying I cannot get my depost back if I want to cancel it, the sales manager threaten me of a fine of $1500 dollars, but my colleague help me to find the rule of cancelling the lease contract, the client has the right to cancel it within 24 hours without penalty, not to mention that I haven’t started financing procedure yet.

so I sent them offical fax with 24 hours and I received the email from sales person, saying he received my fax, but he still try to pursuade me to take the lease, I refused and asked the depost back($500). after that, I can not reach them anymore. they didn’t return my email, didn’t answer my call, didn’t call back after I left the message.

I wrote sales person another email, telling him I found the rule that “the client has the right to cancel the lease contract within 24 hours without penalty”, the sale person finally wrote me an email back, but what he wrote is just a crap. he tried to deny the truth. he seems very forgetful by stating that there is no writing demand to cancel the contract, so it’s not canceled.

I wrote him back stating that I have proof that the fax was properly delivered and I had received his email saying he received my fax, then he disappeared again.

I just wanted my money back, the OPC wanted to help me but it may take time.

what I wrote is 100% true and I have the email proof.
I am so angry about their behaviour and I don’t think they deserve the name of Honda Dealer.

This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.

3 Responses to “Spinelli Honda Dealer, Montreal”

  1. RDK Says:

    Without the complainant’s name appearing in the complaint, how can anybody, forget Spinelli Honda, take note of, let alone resolve, it? It’s mandatory the complainant’s name and emailID appears in the complaint, (preferably tele no. too)

  2. Editor Says:

    RDK, companies are always free to contact Penciltrick and we pass their comments along to the complaining party. If the client wishes to be contacted (in most cases they do or we need to remove the post if it seems malicious) the contact info is given to the company. Given the ease with which a home address can be discovered online it’s not a good idea to put everyone’s phone numbers next to their comments for safety reasons. In most cases the companies know exactly who the complaining party is. A disgruntled client doesn’t automatically end up on Penciltrick. They have typically tried to resolve the situation through the customer service channels at the company.

    I hope that clears up some of the policies and why e-mails and phone numbers are not made readily available so spammers and con men can easily take advantage of them.

  3. Erik Bissonnette Says:

    Dear Sir or Madam,

    Thank you for taking the time to put your concerns in writing. At Spinelli Honda, we strive to achieve full customer satisfaction. Please contact me personally with the names of the sales persons involved so we can resolve this situation. Our phone number is 514-637-6565.

    Best Regards,

    √Črik Bissonette
    General Manager
    Spinelli Honda

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