The Consumer Complaints Blog

Fighting the trained monkey in modern society.

March 1, 2012

Super Air Duct Cleaning Company in Toronto

Filed under: Service Based — Editor @ 1:28 pm

I am not sure if this is the kind of story that you might be interested in but I felt so taken advantage of in dealing with this company that I feel compelled to reach out to the media and online world to share my experience.

I bought a Kijiji Deals coupon for a Toronto-based company called “Super Air Duct Cleaning (; 416-913-0704) to come and clean my ducts – it was advertised as $475 of value for $79. The only problem is that when you read the fine print on the coupon it informs you that every vent (including heat registers AND cold air returns) over 10 costs an extra $8. So the supposed $79 service was actually going to cost me closer to $300. While they were here they also tried to convince me that I needed to have my furnace cleaned – that was only going to cost a mere $389 extra!!

In the end I told them to stop before they even got to the basement because they were blowing dust all over the place and actually ripped the drywall in our living room trying to get the cold air vent off (haven’t these guys ever heard of an exact-o knife?). I refused to pay anything additional until I spoke to the owner of the company because the service guys refused to take responsibility for the damage to our living room wall. They then became abusive and threatening and in the end before storming out the house they actually disconnected our furnace so we had no heat until placing an after hours service call.

When I finally got a hold of “Annie” at the office (I had to call three times because she didn’t respond to my first two messages) I was told that she couldn’t help me because there was no record of the service being delivered since I hadn’t paid their representatives.

These guys are absolute rip off artists, completely unprofessional and shouldn’t be allowed to conduct business here.

This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.

2 Responses to “Super Air Duct Cleaning Company in Toronto”

  1. Well Wisher Says:

    Hey, I am really sorry to hear about what happened to you.

    This company treats there employees like garbage and makes phone calls to customers using the yellow pages which is illegal in Canada.

    Annie is a complete utter sleazy worthless slimy individual. I worked there for 2 days and realized how bad this company way. They have a F in the better business bureau and also is the company that owes money to everyone.

    There real address it at
    3462 Kingston Rd
    Scarborough, ON

    walk upstairs and its the second door to the right, that is where u will find annie and you can go make your complaint in person.

    Hope this helps you resolve the matter

  2. Michael Halsall Says:

    Would your service or customers be interested in a service that can identify root-cause organisms (bacteria, mould), their exact location within the air-duct system and quantify either the complete eradication, or sanitary load-reduction of the organisms that brought about the duct-cleaning event.

    I’m an ex-government microbiologist with Ministry of Health virology and hospital/private microbiological lab background looking for a simple “yes” or “no”.

    My interest is to investigate the viability of a business of this type, and offer the service to GTA duct-cleaning companies, Real Estate (residential/commercial/industrial) interests, Appraisers, Gas Fitters/HVAC providers, and the general public at large.

    I have 4 decades of experience and currently evaluating the market place for a service of this kind.

    Any opinion regarding this proposal would also be welcomed along with a simple “yes” or “no” reply.


    Michael Halsall, B.Sc (microbiology), H.B.Sc.(immunology), MLT, QC Coordinator

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